Shipping policy

Shipping

Thank you for visiting and shopping at empireheadwear.com. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

SHIPMENT PROCESSING TIME

All RETAIL orders are processed within 1-5 business days, "Custom Decorated Customer Orders Will NOT Ship This Fast". Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

SHIPPING RATES & DELIVERY ESTIMATES

Shipping charges for your order will be calculated and displayed at checkout.

SHIPMENT TO P.O. BOXES OR APO/FPO ADDRESSES

empireheadwear.com ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

CUSTOMS, DUTIES AND TAXES

empireheadwear.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

DAMAGES

empireheadwear.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. If additional assistance is needed, please contact us info@empireheadwear.com and we will do our best to help assist. Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside the U.S.